Contact Us

Contact Us

National Bank of Kuwait (International) PLC

 

Head Office
13 George Street, London, W1U 3QJ
Tel : +44 20 7224 2277
Fax : +44 20 7224 2101
Email: info@nbki.com
Timings: 9.30am - 4.30pm GMT

Portman Square Branch
7 Portman Square, London, W1H 6NA
Tel : +44 20 7224 2277
Fax : +44 20 7486 3877
Email: info@nbki.com

Paris Branch
90 Avenue des Champs-Elysees , 75008 Paris, France
Tel : +33 1 5659 8600
Fax : +33 1 5659 8623
Email: nbkparis@wanadoo.fr

Calls may be recorded for monitoring and training purposes.

Complaints - NBKI London

NBKI is committed to resolving your complaint as quickly as possible whilst being transparent, fair and thorough with our investigations.

(a)     Customer complaints

If you want to make a complaint about our service (or the way any enquiry about the service has been handled) you may contact us either in writing at our business address or by telephone and we shall be pleased to assist you: it would be helpful to address any complaint to your Relationship Manager.

We would then look into the matter and hope to arrive at a mutually satisfactory outcome, but if the matter cannot be resolved promptly within three business days, we shall acknowledge your complaint in writing, and keep you informed about our progress in dealing with it.

We shall send you either a final written response within eight weeks of the complaint or a written statement explaining the situation and why it is taking longer to resolve.

At that time we shall inform you that if you remain dissatisfied you may refer the matter to the Financial Ombudsman Service within six months and we shall also enclose the FOS explanatory leaflet.

(b)    Financial Ombudsman Service (‘FOS’)

If you are dissatisfied with the way in which we have dealt with your complaint, you can refer the matter to the FOS.  The FOS service (which is independent and provided free of charge) exists to resolve disputes and award compensation where appropriate.

You can contact the FOS currently as follows:

  • By telephone in the UK : 0800 023 4567 (calls are normally free from a landline) or 0300 123 9123 (calls charged as for mobile 01 and 02 nos.) telephone from overseas : + 44 20 7964 0500
  • By email complaint.info@financial-ombudsman.org.uk
  • By post to

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
United Kingdom

The FOS can provide information about its service in different languages.


Complaints - NBKI Paris 

 

  • The compliance procedures of NBK (I) Paris Branch, like those of its mother company, provide for our customers to be informed of clients’ complaints procedures.
  • Those complaints may be made in writing, by telephone or e-mail.
  • An acknowledgement of receipt of a complaint will be sent to the customer in 3 days maximum and a response sent by the bank within 8 days. The client will be kept informed of the follow up of his claim especially when the timeframe mentioned by the bank cannot be met.
  • The department in charge of resolving / answering all claims is Paris Private Clients’ Department.
  • The person in charge of receiving clients’ complaints is :

Mrs Rosette Moutran
Tel : 00 33 1 56 59 86  00
E-mail address : rosette.moutran@nbki.com
Address : National Bank of Kuwait (International) PLC
90 avenue des Champs-Elysées
75008 PARIS

  • Please be also aware that the bank has a registered mediator appointed by the French Federation of Banks (FBF) that can be contacted should a serious disagreement occur with the bank. Please contact the bank when need be.